Why we exist
The medspa industry runs on software designed for other businesses. Mindbody and Vagaro for salons and yoga. Boulevard for high-end salons. Zenoti for spa chains with hundreds of locations. None of them are built around the blend of medical compliance, treatment-cycle scheduling, consent versioning, and front-desk reconciliation a medspa actually needs.
We watched a friend's spa lose 45 minutes every Saturday morning to a platform that couldn't quite take a deposit, couldn't quite send a reminder, and couldn't quite show the front desk what time it was at the other location. So we built the alternative.
What we believe
HIPAA isn't a tier. Every customer runs on the same compliant architecture. No "secure plan" upsell because there's no other plan. The BAA is in every contract.
Pricing without games. Card processing runs through our licensed payment partner with rates quoted up front. We charge per location, not per seat, so a hire doesn't trigger a re-negotiation.
Your data stays yours. Every report exports to CSV. The audit log is queryable. If you ever leave Lumè, you leave with everything you put in. No tier-locked exports, no lawyer-required escrow.
How we work
We take on a deliberate number of new customers so we can stay close to every onboarding. When a spa joins Lumè, it's not a ticket in a queue — it's a relationship. The person who configures your services is the person you call when something doesn't look right six months in.
Every onboarding starts with your real data: your service menu, your providers, your existing client list. The demo runs on your spa, not a generic one. Implementation takes two to four weeks because we do the migration work, not you.
8
Core capabilities — from the calendar to the AI inbox.
40
Permissions in the role catalog. Exact access for every staff type.
1
Architecture. No secure tier, no compliance upsell.
If Lumè sounds like the right fit, request a demo. We respond within one business day.
— The Lumè team