Bring clients back without buying another ad.
The retargeting agent watches for clients who are due back for a treatment and texts them from your spa’s number. They reply with a day, and Lumè’s AI SMS agent books them with the provider they saw last.
- Texts only clients who are newly due
- A reply books the visit
- Included on Pro and Enterprise
Your next bookings are already in your client list.
Toxin, filler, laser and facials all come back on a cycle. The clients are already yours. What slips is the reminder, on a day when the front desk is busy with the people in the room.
Nobody has time to check who’s due
Working out who’s overdue for which treatment means going through visit history one client at a time.
Ads chase strangers
Paying to reach new people while your regulars drift away is the expensive way round.
A link is one more chore
A client who has to open a link and pick a time often means to book, and doesn’t.
Clients come back on their own schedule.
The agent does the remembering, the texting and the booking. Your team sees who’s due and steps in only when it wants to.
- It knows who’s due
- From each client’s last visit for each treatment and the timing you set. Standard timings by default, like about 90 days for neurotoxin and six weeks for laser hair removal.
- It texts in your spa’s voice
- A short, plain text from your own number. It never names the treatment, so nothing private shows on a lock screen.
- A reply books the visit
- The client answers with a day. The AI SMS agent offers times with the provider they saw last and books the one they pick.
- It never blasts your backlog
- Only clients who come due after you switch it on, with nothing already booked, and at most once every 30 days.
Hi Priya, it’s Lumière Aesthetics. You’re about due for your next visit. Want me to find you a time? Just reply with a day that works. Reply STOP to opt out.
Yes please! Anything next Tuesday afternoon?
Sloane has two openings next Tuesday for your HydraFacial: 1) 2:30 PM 2) 4:00 PM Reply 1 or 2 to book.
2
You’re booked: HydraFacial with Sloane, Tuesday Oct 27 at 4:00 PM. See you then!
On the calendar · no staff neededFrom due to booked, without anyone remembering.
- A client comes due
- Lumè texts them
- They reply with a day
- Booked with their provider
It runs every morning with your other automations. Texts go only to clients who agreed to marketing texts, and never during quiet hours.
What’s included
Due to rebook, on your dashboard
Everyone due now and this week, with what they’re due for and any visit already booked. Message or call from the row.
Timings you control
Set how many days each service comes back after, or switch a service off. Consultations never come due.
Same treatment, same provider
When a client replies, the agent already knows what they’re due for and who treated them last.
One switch
Turn it on from the dashboard. Before anything sends, you see the exact text your clients will get.
Your wording
The reminder is a regular marketing template, so you can change it any time.
Every conversation in your inbox
The reminder and the replies sit in the client’s message thread, so your team can take over whenever it likes.
Related features
AI SMS agent
Books the replies, and answers your other texts after hours.
Booking
The calendar it books into, with reminders and deposits.
Client charts
The visit history it works from, on one record.
See Lumè in action.
Get a personalized walkthrough using your real services, staff, and workflows. Plans start at $149 a month.