Lumè

Platform features

Seven core capabilities, built for medspas.

Built around the way a medspa actually runs — from the calendar to the treatment room to the marketing inbox. Click into any one for the full breakdown.

  1. 01Booking

    Multi-provider calendar with online booking.

    Per-provider columns. Working hours and breaks honored at the booking layer. Self-serve online booking with a deposit. Consent flagged before check-in.

    Learn more
    acmespa.lumècrm.com/calendar
    Thursday, May 15·Manhattan
    Today

    Sarah

    Available

    Jamie

    Available

    Marco

    Available

    9 am
    10 am
    11 am
    12 pm
    1 pm
    2 pm

    Botox 30u

    L. Davis

    Filler

    M. Tran

    HydraFacial

    S. Kim

    Consult

    New

    Laser

    P. Rao

    Microneedling

    A. Lee

  2. 02Client charts

    Complete client records, searchable across every location.

    Treatment history, allergies, signed consents, outstanding paperwork, provider notes, invoice history. Two clicks from the calendar. Searches across every location.

    Learn more
    acmespa.lumècrm.com/clients/sarah-chen
    SC

    Sarah Chen

    Client since Mar 2024 · 12 visits · Member

    Active
    OverviewAppointmentsChartsFormsInvoices

    Phone

    (555) 234-1180

    Email

    sarah.chen@…

    Date of birth

    Jan 14, 1989

    Allergies

    Penicillin

    Pending forms

    Botox consent · per-visit · expires today

  3. 03Consent forms

    E-signed consent that holds up under audit.

    Schema-versioned templates for intake and per-treatment consent. Tokenized fill links. IP, user-agent, and timestamp captured on every signature.

    Learn more
    acmespa.lumècrm.com/sign/9j4k…

    Botox & Neurotoxin Consent

    Version 4 · For: Sarah Chen · Tokenized link

    ✓I am not pregnant or nursing.
    ✓I have not received Botox in the last 90 days.
    ✓I understand the risks: bruising, headache, asymmetry.
    I consent to before / after photography.

    Signature

  4. 04Payments

    Invoicing built for end-of-day reconciliation.

    Card, cash, and check recorded with payment reference. Integrated card processing inside the appointment flow. Daily close-out matches the drawer. Sixty-day reopen window.

    Learn more
    acmespa.lumècrm.com/appointments/4218/invoice

    Invoice INV-2026-0214

    L. Davis · Today, 11:40 am · Sarah Chen

    Open
    ItemQtyTotal
    Botox 30u1$540.00
    HydraFacial add-on1$180.00
    Subtotal$720.00
    Tax (8.875%)$63.90
    Total$783.90
    VoidTake payment
  5. 05Reports

    Full reporting suite across financial, staff, guests, and operations.

    Daily close-out, AR aging, revenue by service / provider / location, schedule utilization, no-show rate, booking lead time. Live data, CSV export on every report, audit-logged.

    Learn more
    acmespa.lumècrm.com/reports/financial/sales-by-date-range

    Sales — last 30 days

    Apr 16 → May 15 · 4 paid invoices today

    CSV

    Gross

    $48.6k

    Tax

    $4.31k

    Avg invoice

    $483

  6. 06Multi-location

    One brand, multiple locations, one bill.

    Per-location calendars, pricing, staff schedules, and reports. An org-level dashboard shows every site alongside cross-location revenue. Bills per location, not per seat.

    Learn more
    acmespa.lumècrm.com/org/dashboard

    All locations · Rollup

    3 sites · Last 30 days

    M

    Manhattan

    Flagship · 8 providers

    $28.4k

    +12%

    B

    Brooklyn

    5 providers

    $14.1k

    +4%

    HY

    Hudson Yards

    Opened Mar · 3 providers

    $6.1k

    +38%

  7. 07Email + SMS marketing

    Campaigns that run on live client data, not CSV exports.

    Automated re-engagement at 90 days, treatment-cycle reminders, birthday offers, membership renewal nudges. Audiences update in real time as clients book, so your suppression lists are never stale.

    Learn more
    acmespa.lumècrm.com/marketing/campaigns

    Campaigns

    Email + SMS · live client data

    + New
    CampaignTypeStatusSentOpen
    90-day lapsed clientsEmailActive24831%
    Botox 12-week reminderSMSActive9448%
    Birthday month offerEmailActive3127%
    Package balance nudgeSMSDraft——
    Segments update in real time — no CSV exports
Pro + EnterprisePro plan

AI SMS agent — an always-on front desk.

Responds to inbound texts around the clock. Checks real-time availability, books the right service with an eligible provider, handles price objections, and escalates to staff the moment a conversation needs a human — with a live alert in the inbox.

  • Books from inbound text, any hour of day
  • Real-time schedule data — not scripted hand-offs
  • Handles price objections, upsells packages
  • Escalation alert fires instantly in the staff inbox
  • Staff can pause AI per-conversation at any time
  • HIPAA-eligible — BAA-covered infrastructure
See it in a demo

AI inbox · +1 (844) 738-0519

New lead · AI handling · Mon Jun 9

AI active
Hi! Do you have anything for laser hair removal next week?
AI · agent
Hi there! Yes — what area and do you have a day preference?
Full legs. Monday or Tuesday afternoon would be great
AI · agent
Here are the open slots: 1. Mon Jun 9, 1:30pm 2. Mon Jun 9, 3:00pm 3. Tue Jun 10, 2:00pm Reply 1, 2, or 3 to confirm.
2
AI · agent
Got it — sending your confirmation shortly.
Staff can pause AI · take over · or review full thread