Your front desk doesn’t stop at 5.
Lumè responds to clients, checks availability, and books appointments around the clock, then hands anything that needs a person to your team.
Today 9:14 PM
Hi! Do you have anything for Botox this Thursday?
Hi Jenna! Sarah has two openings on Thursday: 1) 2:30 PM 2) 4:00 PM Reply 1 or 2 to book.
2
You're booked: Botox with Sarah, Thursday Oct 16 at 4:00 PM. See you then! Reply STOP to opt out.
On the calendar · no staff neededA text at night. A booked visit by morning.
Your office closed hours ago. Jenna asks about Botox, gets two real openings with Sarah, replies with one number, and she’s on the calendar. Nobody on your team lifted a finger.
Clients text when it suits them, not when you’re open.
Evenings and weekends are when clients think about their next treatment. A text that waits until tomorrow is often a client who booked somewhere else tonight.
The agent answers while the interest is there, and during the day it takes routine scheduling off your front desk so they can focus on the clients in the room.
Useful, not gimmicky.
- 01
Respond
A client texts your spa’s number. Lumè answers in seconds, any hour.
- 02
Understand
It works out what they want and recognizes returning clients, their packages and memberships.
- 03
Check availability
It looks at your real calendar: providers qualified for the service, their hours, open slots.
- 04
Book
It offers numbered times. A one-digit reply books the slot, and the confirmation goes out.
- 05
Escalate
Clinical questions, refunds, complaints and cancellations go straight to your team with an alert.
- 06
Your team takes over
Staff see the whole thread in the inbox and can pause the agent on any conversation.
More than booking.
Rescheduling
Moves the appointment itself and confirms the new time.
Today 7:42 PM
Something came up, can I move my facial on Saturday?
No problem, Maya! Jamie has: 1) Sat 1:00 PM 2) Sun 11:00 AM 3) Mon 5:30 PM Reply 1, 2, or 3 to move it.
3
You’re all set, moved to Monday at 5:30 PM with Jamie!
Appointment moved on the calendarPricing questions
Answers from your real price list and points to the better-value package.
Today 10:05 PM
How much is laser hair removal for underarms?
Underarm laser is $95 a session. Most clients see results over a series of sessions, and our 6-session package brings the per-session price down. Want me to check openings this week?
Knowing its limits
Anything clinical goes to a provider. The agent steps back.
Today 8:31 PM
I had filler Tuesday and one side still looks swollen. Is that normal?
Thanks for letting us know, Dana. I’m passing this to our clinical team now and a provider will reach out to you directly.
Escalated · team alerted · AI pausedWhat it does, and what you control.
Included on Pro and Enterprise. Conversations run on infrastructure covered by our BAA, and every conversation is kept in your inbox.
Books and reschedules
New appointments and moves, against live availability, with a provider who performs the service.
Knows your menu
Quotes the prices in your catalog, never invented ones, and suggests packages and memberships when they fit.
Follows up on no-shows
Reaches out after a missed appointment and offers new times.
Captures new leads
Collects a new client’s name and details so they arrive on the calendar as a real record.
You set the rules
Off until you turn it on. Test it on your own number first. A daily send limit and a per-thread pause.
Only texts who opted in
Clients who haven’t agreed to texts are never messaged.
Related
Booking
The calendar the agent books into.
Client records
The agent recognizes returning clients and their packages.
Security
How client data is protected, including in AI conversations.
See Lumè in action.
Get a personalized walkthrough using your real services, staff, and workflows. Pricing is quoted on your size and locations.
One business day to a calendar invite.