Your spa’s phone line, inside your CRM.
Make and answer calls from the browser with your spa’s own number. Every call lands on the client’s record, voicemails come with alerts, and calls can be recorded and transcribed.
Calls happen everywhere except your CRM.
When the phone lives on a desk line or someone’s cell, the conversations that decide a booking never reach the client’s record.
- 01
Nobody knows who called
A missed call is a number on one person’s phone, with no client attached.
- 02
Voicemails sit unheard
Messages wait in a mailbox nobody is watching until someone remembers to check.
- 03
No record of what was said
When a client asks what they were told, there’s nothing to look back at.
Every call, on the record.
Lumè Phone puts calls where the rest of the client relationship already lives.
- Know who’s calling
- Clients show by name when they call, and every call links to the client’s profile.
- No voicemail goes unheard
- New voicemails send a push, an email and an alert in the CRM, and stay marked New until someone listens.
- Calls go where you want
- Rules by time of day: ring the team, forward to another line, go to voicemail, or hand off to the AI voice agent.
- Recordings and transcripts
- Record calls with a consent announcement, and read the transcript afterwards.
From the first ring to the client’s record.
- 1A client calls your number
- 2Everyone signed in hears it
- 3Answered, or a voicemail with alerts
- On the client’s record
Calls ring every team member signed in to Lumè at once, plus any desk phones you add. After hours, your routing decides: voicemail, another line, or the AI voice agent.
What’s included.
Calling from the browser
Answer and dial from Lumè with your spa’s caller ID. No new hardware needed.
Desk phones too
Yealink desk phones can ring alongside the browser.
Time-of-day routing
Different rules for open hours and after close, in your location’s time zone.
Voicemail with alerts
A push, an email and an alert in the CRM for every new message.
Recording, with consent
Recorded calls start with an announcement, and recordings are stored encrypted.
Transcripts
Read a call instead of replaying it.
Related features
AI voice agent
Answers after-hours calls and books the appointment.
AI SMS agent
Answers and books client texts after hours.
Client charts
One record for every visit, form, photo and call.
See Lumè in action.
Get a personalized walkthrough using your real services, staff, and workflows. Plans start at $149 a month.
One business day to a calendar invite.